Medicare Rebates & Information
Centre for Integrative Health provides on-the-spot Medicare rebates via our Tyro EFTPOS machine for all clients who have a valid Mental Health Care Plan, Eating Disorder Management Plan, Chronic Disease Management Plan or Psychiatry Referral on file with us.
In the event that we are unable to provide you with an on-the-spot rebate (ie., in the case of Telehealth or technical/Medicare difficulties), you will be required to obtain your rebate independently through submitting your claim to Medicare through the Express Plus Medicare app. We have provided a step-by-step guide to support you with this, below.
Eligible individuals and families will receive back from Medicare up to 80% of the appointment fee once the Medicare Threshold has been reached. You can find more information about the Medicare Threshold below.
In the event that we are unable to provide you with an on-the-spot rebate (ie., in the case of Telehealth or technical/Medicare difficulties), you will be required to obtain your rebate independently through submitting your claim to Medicare through the Express Plus Medicare app.
Please follow the step-by-step instructions below. Your benefit will be paid into your nominated account within 1-2 business days.
- To lodge a claim, you will require the Express Plus Medicare app. Please download the app from the app store by clicking the icon below:
App Store | Android - Once inside the app, select ‘Lodge a claim’
- Select ‘Make a claim’
- Choose ‘Accept’
- Answer ‘No’
- Select the name of the person receiving treatment
- Answer ‘Yes’
- Attach a screen shot of the paid invoice then click ‘next’
- Enter the provider number of the CFIH clinician (as displayed on your invoice)
- Enter the item number of the service (as displayed on your invoice
- Where it asks ‘Date of service’, enter the date of your completed appointment
- Enter them amount paid and then press ‘next’
- Enter the provider number of your referring doctor (displayed on your referral)
- Enter the date of the referral from your referring doctor ((displayed on your referral)
- Answer ‘No’
- Review claim and then select ‘submit’ to finalise.
If you encounter any difficulties, please do not hesitate to contact us via phone or email
Once you have paid a certain amount of out-of-pocket costs for medical/health services that attract a Medicare rebate, you will reach the Medicare threshold.
Once you have reached the thresholds, you’ll start receiving back higher Medicare rebates (up to 80% of the out-of-pocket fee). Medicare thresholds are reset at the beginning of each calendar year.
Eligibility:
- Must hold a current Medicare card
- Must have a current Eating Disorder Management Plan, Mental Health Care Plan, Chronic Disease Management Plan and/or Psychiatry referral from your referring doctor
- Must currently receive the Family Tax Benefit (as an individual and/or as a family)
Thresholds:
- If you receive Family Tax Benefit (FTB) Part A and/or hold a concession card, you will meet the threshold (and therefore be eligible for the higher Medicare rebate) once $717.90 of out-of-pocket costs has been reached.
- For all other individuals and families who do not receive FTB part A or do not hold a concession card, the threshold $2249.80.
Please note, services that are bulk billed, billed privately, or claimed through private do not apply to your Medicare Safety Net Threshold.
To determine what your Safety Net Threshold is, please download the Medicare Express App or alternatively, phone Medicare to obtain this information.
Please ask one of our client care team via phone or email if you need any further assistance or clarification.
CFIH Cancellation Policy
- Cancellation fees are charged based on the notice provided below.
- Please note that these timeframes are business days which excludes weekends and public holidays.
- Business day refers to between 9.30am and 5pm Monday to Friday.
- Notification of cancellation provided after 5pm on any business day will be classified as being received the next business day.
- Please note, Medicare does not cover cancelled appointment fees.
- 3 business days or more before the appointment: No fee will be charged.
- 2 business days before the appointment: $100 cancellation fee.
- Same business day or business day before appointment: Cancellation fee will be full appointment fee.
- A $100 non-refundable deposit is taken at the time of assessment appointment booking. Retention of the deposit is not affected by the timing of cancellation of this appointment.
Centre for Integrative Health values your treatment, as well as that of clients on the waiting list.
A missed appointment is a loss to three people:
- The client who is delaying their therapy progress;
- Another client who has been sitting on the waiting list to see the practitioner urgently and who has not received enough notice to change their plans to attend;
- The practitioner who spent the time preparing for the session.
- If reception is notified via phone or email that you are unwell within two business days (48 hours) of missing your appointment, and a medical certificate can be supplied within two (2) days of your missed appointment;
- If an extenuating circumstance or emergency has occurred.
When must the fee be settled?
- Cancellation fees are payable within 48 hours of the cancelled appointment (this timeframe excludes weekends and public holidays).
How is the fee settled?
- If CFIH has not heard from you via phone or email within 48 hours of your cancellation or non-attendance, we will settle the appropriate fee via Direct Debit using the card information you have provided on the Consent Form. This information will be securely stored in our Customer Management System.
- Your card information will be used only for cancellation fees. Once a payment is made, we will email you a receipt of payment for your records.
You can address your appeal to the Practice Manager and send to officemanager@cfih.com.au. We will respond to your appeal within one week.
If no effort has been made to appeal the fee, or if the appeal has been rejected, unsettled fees will be forwarded onto debt collection.
CFIH Privacy Policy
This outlines the policy of Centre for Integrative Health (CFIH) for the management of clients’ personal information. CFIH is bound by the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection of Client Information
As part of providing health services, CFIH collects personal information from you that is necessary and relevant to your treatment. We use the personal information we collect from you to ensure we provide best-possible treatment.
Your personal information is accessible by your treating professional and staff of CFIH (as necessary).
The types of personal information we may collect includes, but is not limited to:
- identifying information such as names, addresses, contact details, occupation; dates of birth and gender;
- information connected with treatment and appointments with our staff;
- information recorded during the course of client sessions. CFIH records sessions with clients for the purposes of supervision only. Further consent will be sought before recordings are used for other purposes, such as training. Any recordings are deleted after review and those persons reviewing the recordings are bound by the same level of confidentiality applying to your clinician; and
- other information which assists us in conducting our business, contacting you, providing marketing services and complying with our legal obligations.
Storage of Client Information
The personal information we collect is generally stored in our secure, electronic management system. Some software we use has cloud-based capabilities and this may take advantaged of severs located outside of Australia. At all times we take reasonable steps to ensure protection of the personal information we hold.
CFIH does at times communicate with its clients by email, SMS, and video conferencing. Where possible this communication is limited to administrative matters and we take great care to protect your personal information, however no data transmission over the internet or otherwise can be guaranteed to be secure.
At any stage you may request access to the personal information we hold, unless the law provides otherwise.
If we are unable to provide you with access we will advise you of the reason in writing. All requests for access to personal information should be lodged with the Privacy Officer. These requests will be responded to within 14 days and a reasonable fee may be charged depending on the time required to locate, collate and provide information to you. You will be advised of the fee (if any) in advance.
If you have a concern about the management of your personal information, or wish to correct the personal information we hold, please inform our Privacy Officer. If you wish to lodge a formal complaint about the way in which we have handled your personal information, please contact the Privacy Officer.
- Phone: (07) 3161 0845
- Email: officemanager@cfih.com.au
- Address: 169 Kelvin Grove Road, Kelvin Grove QLD 4059
Share your story
Content Submissions and Requests
Centre for Integrative Health (CFIH) is committed to bringing an intersectional feminist and social justice approach to all that we do, and thus, we seek to amplify and elevate the voices of folks who would normally exist within the margins.
We believe that we can learn so much from lived experience. We are committed to learning from others, and decentring the dominant, sociocultural discourse that so often surrounds body politics.
If you would like CFIH to feature your content, or if you have suggestions for content that you would like the CFIH team to create, please feel welcome to submit the form below.