We understand that you may have numerous enquiries about our services, procedures, and what to expect during your visit.
To make things easier for you, we have compiled a list of the most frequently asked questions we receive.
Whether you’re wondering about the different services we offer, how to schedule an appointment, our fees and rebate options, or what to expect during your initial consultation, we aim to address these commonly asked questions and more.
Please remember that no question is too small or insignificant. We believe in fostering an open and trusting environment, and your peace of mind is important to us.
We recognize that everyone’s situation is unique, and you may have specific queries that are not covered in this FAQ section. If you don’t find the information you’re looking for here or have any other concerns, please don’t hesitate to get in touch with our dedicated team.
We are here to provide you with the support, understanding, and guidance you deserve on your journey to health and well-being.
If you’re a new client looking for support from CFIH, please book in for a free, no-obligation intake call with one of our intake officers.
The call is a distraction-free opportunity for us to tell you about us and what we do, to answer your questions, and to learn a bit about you to support us in determining whether we’re the right place for you at this current point in time.
Yes, we require your GP to complete our referral form prior to booking your initial assessment with us.
Centre for Integrative Health provides on-the-spot Medicare rebates via our Tyro EFTPOS machine for all clients who have a valid Mental Health Care Plan, Eating Disorder Management Plan, Chronic Disease Management Plan or Psychiatry Referral on file with us.
In order to determine your eligibility, please speak to your GP or one of our intake officers during your initial intake call.
We have clinics located in Brisbane and the Sunshine Coast.
Our Brisbane clinic is located at: 169 Kelvin Grove Rd
Kelvin Grove, QLD 4059
Our Sunshine Coast clinic is located at: Brightwater Marketplace
69-79 Attenuata Drive, Mountain Creek, QLD 4557
In order to manage our waiting lists and to ensure others seeking treatments are able to access our services in a timely manner, we do have a strict cancellation and rebooking process.
If you are looking to cancel/reschedule your appointment, we require 3 or more business days’ notice to do so without a penalty.
If you’re looking to cancel an appointment with 2 business days’ notice, you will be charged a $100 administration fee. If you’re looking to cancel an appointment that is less than 1 business days’ notice, you will be charged the full fee.
For more information, please refer to our cancellation policy.
In order to ensure that clients achieve the best possible outcomes, we ask that clients attend all sessions in person except in the case exceptional circumstances preventing you from attending in person.
Please note, we do not offer initial assessments via telehealth under any circumstances.
If you are a current client who is facing exceptional circumstances and would like to request your upcoming appointment be via telehealth, please review our telehealth policy before sending us a telehealth request here.
Anything you say to a medical or health practitioner is confidential, and there are strict penalties for practitioners found to have breached this duty.
However, this confidentiality is not absolute, and there are a number of specific situations in which confidentiality can be breached by the psychologist. These include:
- Immediate threat of harm to self or others.
- Court Subpoena
- Insurance companies can request information regarding your treatment, this information will only be provided with your written consent.
- Supervision / Second opinion – Under national law, registered psychologists are required to seek supervision from a colleague approximately once a month to discuss their practice. It is possible that some aspects of your treatment will be discussed with another psychologist.
For more information about your privacy and right to confidentiality, please refer to our privacy policy.